Look at any book on business process management or improvement these days and you’ll see a good amount of advice being expended on the creating, chartering, nurturing and managing of process design, or improvement, teams.
Archive for ‘Alan Ramias’
Where Have All the Leaders Gone? The Long-Lost Executive Process Improvement Project
Friday Dec 15, 2006
Designing the Process Centered Organization
Monday Sep 11, 2006
Alan Ramias | September 11, 2006 | ISPI The Results Focused Organization: Pathways to Excellence Fall Symposium | Lake Buena Vista, FL
Bridging the Gap Between IT & Business: A Proposed Model (Keynote Presentation)
Monday Sep 11, 2006
Alan Ramias | September 11, 2006 | ISPI The Results Focused Organization: Pathways to Excellence Fall Symposium | Lake Buena Vista, FL
The Manager’s Role in Performance Support
Tuesday Aug 1, 2006
In her book, Electronic Performance Support Systems, Gloria Gery popularized the notion of designing technology to assist workers in performing tasks, writing about the growing use, and importance, of electronic job aids such as on-line tutorials, directories, help menus, technical support and the like, for users of laptop and desktop computers.
When You Say “Process” You Mean…
Tuesday Aug 1, 2006
Inside organizations that are doing various kinds of process “work”-whether improvement projects, technology enhancements or process definition and documentation—we often hear a lot of confusion and frustration because people sometimes mean different things when they use the word “process.”
The Mists of Six Sigma
Saturday Oct 1, 2005
Everyone interested in business processes seems to know that Six Sigma was invented at Motorola and that Motorola became the first winner of the Malcolm Baldrige Quality Award in 1988. The origin of Six Sigma has been the subject of countless articles, a series of Harvard Business School cases, and many books.
