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Metrics and Process Management

This workshop presents PDL’s methodology and toolset for designing the planning, measurement, review and management system for processes. Participants will practice the application of the steps and tools through a case study.

The Value Dimension Workshop

This workshop is designed to provide teams with an understanding of the role and power of the value creation system and processes in delivering organization performance. During the workshop, the team will develop and analyze models of its organization and its value creation architecture in order to build a roadmap for improving and managing those processes. The team will identify critical process variables to be managed. The team will learn how and why processes fail and the critical success factors for any process improvement project.

The Role of Process Owner

This workshop provides organizations an understanding of the; requirements, challenges, and day-to-day activities needed for individuals to succeed in the Process Owner role. During the workshop, various approaches to Process Ownership are discussed and evaluated, providing participants insight into how this role can best be integrated into their particular organization.