Lab Blog

  • New BPTrends column: Making Process Management a Reality In their BPTrends column this month, Alan Ramias and Cherie Wilkins begin a series on how to succeed at integrating process management into an organization. Visit the link below to read the article. http://www.performancedesignlab.com/making-process-management-a-reality
  • upcoming webinars with EITA Global Thanks to Performance Design Lab’s continuing relationship with EITA Global, we’re proud to announce several upcoming webinars.  The dates and subjects are: Choosing an Improvement Methodology – August 7th, 2014 / 01:00 PM EDT i.e. 10:00 AM PDT / Duration: 90 Minutes Business Architecture – September 11th, 2014 / 11:00 AM EDT i.e. 08:00 AM PDT / ...
  • Public ISPI Sessions PDL Partner Rick Rummler is teaching two one-day public sessions in Washington DC, on June 10th and 11th, for the Potomac Chapter of the International Society for Performance Improvement.  For more information on these sessions, or to sign up, please click here.
  • Don’t Get Boxed In. Get Results Out. Author: Cherie Wilkins I was asked recently by a client whose Performance Improvement department was about to undergo some restructuring, if I had any advice on how it should be structured. I did…we do… most of which has already been captured in several of our papers and books. (See our BPTrends article entitled “Location, Location, Location: ...
  • The Sin of Pride Author: Alan Ramias In the course of many years of consulting work, I have developed a pet peeve about how some of my colleagues view their role and their expertise.   I first realized this when one of my peers hauled in a monumental stash of data and models about a client.  She had done a first-rate ...
  • EITA Global to offer public PDL workshops Performance Design Lab is pleased to announce that we have established a relationship with EITA Global, a leading continuing professional education provider, to offer webinars and public workshops presented by PDL.   Two two-day seminars presenting the Rummler Process Methodology are scheduled in the near future: March 24th and 25th – San Francisco, California May 8th and 9th ...
  • When does a system become a game? By Alan Ramias I used to fly Southwest Airlines a lot.  And while waiting to board a flight, I would watch the games that fliers played in order to be first in line to board the plane.  The airline saves tons of money by not providing pre-assigned seats.  In case you never had the pleasure, a ...
  • New BPTrends column available A new BPTrends column has been posted in our articles section.  In this article, Alan Ramias and Cheri Wilkins draw on their long experience in working in process improvement to answer this question. Their conclusion—it’s not so much a matter of where the Performance Improvement Group is located as it is how the group is ...
  • Less Conversation, More Perspective Author: Cherie Wilkins This week my husband is spending his evening hours reading a book he was assigned as a part of a special management development program that his company placed him in. I recognized the book title from a recent client organization. They had also developed a workshop based on the book and it was ...
  • Pitfalls of Not Addressing the Process Management System Author: Rick Rummler Paul Harmon, Editor of BPTrends, recently referenced a paper in which the author had an interesting idea.  The author of the paper argued that a trucking company should have spent time delegating power to drivers to deal with unforeseen emergencies rather than trying to build automated management systems to deal with them. I believe ...
  • The Rummler Legacy Author: Alan Ramias Imagine a table.  (A big table.)  Around that table are sitting the many, many people who were influenced by the work of Geary Rummler.  They are talking about how they first encountered Geary’s work, how it affected their own thinking, perhaps how they met Geary or had the opportunity to collaborate with him.   These ...
  • Modeling Knowledge-Based Processes (The Sequel) Author: Cherie Wilkins In our last blog, PDL partner Rick Rummler put forth our view that processes that are primarily performed by knowledge workers can be effectively modeled and that we take umbrage with those who claim that this is not possible and not useful. Rick used the relatively simple meal planning process to illustrate his ...
  • Modeling Processes involving Knowledge Workers Author: Rick Rummler I have tried to come to terms with the differences between our views and experiences and that of other respected experts on the modeling of processes that involve knowledge workers.  I would venture to say that the majority of the business processes we address involve knowledge workers to some extent, so this is ...
  • The Concept of “Accomplishment” Author: Alan Ramias In most of the process maps I have seen produced by others, the process activities (or steps) are depicted like this: Version 1     That is, the activities are described with a verb-noun format.  Whenever I have worked with a group of people for the first time and they begin to create process maps (without first ...
  • A Reorg Hangover Author: Cherie Wilkins   It’s the morning after and your head hurts. It all seemed like such a good idea yesterday, the answer to all your problems. Now, instead of smooth sailing, things seem more like chaos and panic… and lots of questions. No, this isn’t waking up in Vegas. This is the post reorganization reality.   We have ...
  • New videos of Geary Rummler A tip of the hat to Rick Rummler for digging these videos up, and to Guy Wallace for posting them to youtube.   Geary Rummler on Needs Analysis – 1986   Geary Rummler on Performance Engineering – 1986     For more of Geary’s work, please visit the Geary Rummler Publication Library.  
  • Geary Rummler Library updated Not all visitors to the site know about the Geary Rummler publication library.  It can be found at this link: http://www.performancedesignlab.com/rummler-library This webpage provides a comprehensive list of Geary’s published writing.  As much as possible, we’ve attempted to provide the actual articles for you to read.  As those who knew Geary are aware, this library is a ...
  • Geary Rummler Publication Library We’ve added a webpage to the site to illuminate some of the PDL Legacy.  On this page, you’ll find a list of all of Geary Rummler’s publications.  Where possible, we’ve made actual PDFs of the articles available to site visitors.  We plan to add additional articles as they become available.  Please take a moment to ...
  • 2012 Colleague Conference For those who are interested, we have targeted the first two weeks of October for the third annual PDL Colleague Conference.  We’ll send a save the date, with specific dates, out in May.  If you are interested in attending and participating, please use our contact form to let us know, and we’ll add you to ...
  • Geary Rummler tribute from ISPI Conference 2009 A series of videos about Geary Rummler’s contributions to the field of performance improvement
  • Process Re-Definition All shape and manner of things are called processes these days and there’s a real need to revisit the definition of process. A common definition of process goes something like this: “A chain of activities that converts various inputs into valued outputs”. We’re now thinking that that definition is more a description of the characteristics ...
  • Predetermined Conference Presentations Recently, I was asked to do a presentation at a conference, but it came with a predetermined title—not an appealing scenario unless the subject that somebody wants you to speak about just happens to be something you feel passionate enough about that you will get on a plane and go make a speech about it.