Lab Blog

For those who are interested, we have targeted the first two weeks of October for the third annual PDL Colleague Conference.  We'll send a save the date, with specific dates, out in May.  If you are interested in attending and participating, please u...

A series of videos about Geary Rummler's contributions to the field of performance improvement

All shape and manner of things are called processes these days and there’s a real need to revisit the definition of process. A common definition of process goes something like this: “A chain of activities that converts various inputs into valued outputs”. We’re now thinking that that definition is more a description of the characteristics of a process. We also would argue that “process” is a construct or artifice for articulating and organizing work in a way that meets three critical criteria:

Recently, I was asked to do a presentation at a conference, but it came with a predetermined title—not an appealing scenario unless the subject that somebody wants you to speak about just happens to be something you feel passionate enough about that you will get on a plane and go make a speech about it.