Improving Performance: How To Manage the White Space On the Organization Chart

Rummler/Brache
Published 1990; Revised 1995

Improving Performance: How To Manage the White Space On the Organization ChartPublished in five languages, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

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