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News & Publications
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News & Publications
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Here are a few recent articles published by PDL partners. To read the full list of articles, click here.
What do Process Owners do?
Alan Ramias, Cherie Wilkins BPTrends October 2009 In their July column, Alan Ramias and Cherie Wilkins discussed various approaches to process ownership. In this article they focus on what they have observed individual process owners doing and offer some advice on what they should be doing. The difference between tasks performed and those that should be performed will surprise you. Read Alan and Cherie's analysis to see how your process ownership performance stacks up.
Varieties of Process Ownership
Alan Ramias, Cherie Wilkins BP Trends August 09 In this article Alan Ramias and Cherie Wilkins describe the evolution of process ownership. Besides identifying various approaches to process ownership and citing examples from our own experiences, they also suggest the advantages and disadvantages of each approach. The question arises; do we need process ownerhsip at all? ...
Where Have All the Leaders Gone? The Long-Lost Executive Process Improvement Project
Alan Ramias December 15, 2006 Process improvement projects that directly involve Executives have largely gone away but the potential for achieving powerful results haven’t. The benefits of involving Executives in the analysis and redesign of the work and the management systems that govern the work.
Potential Pitfalls on the Road to a Process Managed Organization (PMO)
Geary A. Rummler, Alan J. Ramias, and Richard Rummler BPTrends November 2006 In part 1, we propose an Organization-as-a-System (OAS) lens to guide efforts to create a process-centered or process- managed organization. In part 2, we examine potential pitfalls in the process and describe the "type of journey that will lead to success."
The Manager's Role in Performance Support
Alan Ramias BPM Strategies August 2006 The organization’s supervisors and managers are ultimately responsible for making sure there is an effectively functioning performance support system – including tools – in place. Far from being a matter of technology, we discuss what management must do to support effective performance.
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