Performance Design Lab Bulletin – August 2009

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Hello Again,

Here’s the latest from the “Lab” . . .

What We’re Thinking

It’s time to recast Business  Process Management   as a management   initiative, not an IT or support initiative. Very few “BPM” projects touch on management practices or processes. Many are confined to work process modeling. It would be more accurate to label them as business process documentation projects. Other projects are nothing more than technology changes, attempts to change performance by changing only the automated portions of the process, and ignoring the other portions and variables. These efforts, dressed up with BPM  as a label but having little to do with process redesign are really just about implementing change – not managing performance.

Yet the purpose of BPM has always been to instill effective process management practices in organizations. Even when process management  is part of the effort, most BPM projects end up installing a “bolt-on” management  approach rather than integrating BPM into the existing management  system.

What We’re Doing

Our new book, White Space Revisited, Creating Value Through  Process, is in the final production phase and is expected to hit booksellers near the end of the year!!!

We have completed development of our new Process Modeling  & Documentation Workshop   – The course is designed to present practitioners with the basic tools and techniques for documenting processes with ample opportunity to apply through case study and exercises. The workshop is geared for Process Improvement  Practitioners, Business Analysts, and anyone tasked with creating and maintaining process documentation.

We’ve completed the retrofit of the Rummler  Process Methodology  Workshop   – This workshop presents the latest evolution of Geary Rummler’s robust methodology for analyzing, designing and implementing work processes that align with business needs and the management  processes required to ensure continuous alignment. In this update synergies between process change and IT development methodologies are identified and integrated tools for defining business requirements that foster collaboration between process designers and performer experts, both systems and human, are introduced.

We’re breaking ground on a new  workshop tentatively called Process Modeling & Improvement  in response to requests for a workshop that addresses the basics of process understanding, modeling & documentation, and improvement. This is designed as a two-day course and is targeted for people who are new to the world of process and its many forms. The workshop can be used as a foundation for any of the many  methodologies and tools available e.g. PDL’s RPM, Six Sigma, BPM suites, etc. Let us know if you have a similar need. We would be happy to explore the possibility of incorporating your requirements into the design of the course

Recent and planned publication of articles we have written that you may find of interest:

Our most recent Performance Improvement column in BPTrends was on Varieties of Process Ownership. Alan and Cherie describe the evolution of process ownership. Besides identifying various approaches to process ownership and citing examples from our own experiences, they also suggest the advantages and disadvantages of each approach. The question arises; do we  need process ownership at all?

In the ISPI Tribute to Geary Rummler issue of the Performance Improvement Journal due out in September, Alan and Rick contribute an article thathighlights Geary’s legacy of creating and evolving models to understand, analyze and design the performance of organizations, processes and people.Also included in the Tribute will be contributions from colleagues as well as reprinted articles penned by Geary.

PDL Presentations at upcoming conferences include:

  • ISPI Potomac  Chapter Meeting and Workshops,  September 15-17,Washington, DC
  • Gartner Business Process Management   Summit, October 5-7, Orlando, Florida.

Hope to see you there.

What We’re Hearing

For some time, we have seen a need for a community of performance improvement practitioners. BPM conferences are largely IT forums, Six Sigma conferences draw certified blackbelts–but a broader “tent” is needed to draw in people from all those disciplines.

During his Rummler Group era, Geary used to host client “sharing” conferences during which the attendees would show their work, discuss their challenges and share ideas for improving their effectiveness. We’re considering creating a throwback to that type of “old fashioned” sharing conference. We’re also making plans to invest in technology required to support an on-line community.

Let us know if you would be interested in either of these offerings (conference or on-line community) and what we can do to make sure your participation is worthwhile to you.

Give us a call or drop us a note.

The Partners in the Lab:

Alan Ramias, Cherie Wilkins and Rick Rummler