Company	Critical Issue	Results
High Tech Manufacturer	Need fundamental changes in the way business is conducted and managed. Increased competitive pressures at home and abroad. Quality and customer service improvements required – reduced cycle times, reduce errors, and increased customer satisfaction.	Saved over $950-Million over a two year period. Methodology contributed to Motorola winning the Malcolm Baldridge National Quality Award. Reduced cycle time for development and introduction of new products from seven years to two years. Order fulfillment cycle time reduced from 17 weeks to five days.  Increased on-time delivery by 65%· Reduced time to close corporate books from two weeks to four days. Reduced cycle time to fill orders for satellite pagers from 13 weeks to 54 minutes.
Large Telecom	Falling margins. Cycle times not meeting customer expectations. Rising error rates. Costs rising.	Reduce response time for high capacity data communications service from 30 days to 10 days. Transform a major service that was losing money to one with a 14 percent profit margin is less than a year. Cut deliver time for major electronics division from two year to six months. Process Design and Management methodology was cited as simultaneously helping lower production-error ratios, increase on-time delivers and reduce costs.