The Context
Our approach to performance improvement is based on looking at an organization though a
systems lens. An organization is a complex system of individuals, jobs, processes, functions and management. Organization performance or results is a function of how well these interdependent components are aligned and working toward clearly specified results. Every performance issue or gap must always be seen in the overarching system’s context: the
Anatomy of Performance (AOP).
Anatomy of Performance (AOP)
Knowledge of human anatomy provides the physician with an understanding of how the components of the human body interact. Every physician knows the factors that determine good health, consequences of a failure in any of those factors, and what must be done to correct a failed factor and return the patient to good health. Physicians also know that symptoms in one area may result from problems in another; this understanding requires them to take a systems view of the problem.
The AOP provides a similar framework for organizations. It identifies the basic factors
that affect individual performance and organization results. Although
organizations, like human patients, are very different on the outside (big, small, public, private, products or services), inside they all have a common anatomy.
Knowledge of the organization's underlying anatomy is critical for diagnosing and prescribing, and implementing solutions.
Performance Improvement is a Science, not an Art.
The Anatomy of Performance is the foundation of the science we bring to performance analysis and improvement. It allows us to conduct a fast and comprehensive analysis of performance issues. The solutions that we develop are holistic, not single point, addressing the multiple variables in the anatomy that have failed in order to fully address the performance gap and prevent it from reoccurring. In doing so, we deliver real and sustainable results to the bottom line.
Anatomy of Performance
can help you if:
- You are an executive or senior manager with the need to implement strategy or turn the performance of your organization
around.
- You are designing and leading a change
improvement initiative.
- You are tasked with leading an individual improvement effort or project.
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slide show below, and print PDL's Anatomy of Performance
brochure. |
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