Our Services
PDL offers consulting services in the following:
Our Experience
Geary Rummler was a pioneer in the development of tools for modeling and methodologies for analyzing and improving organization performance. Many of these tools and methodologies were described in Geary Rummler and Alan Brache’s pathfinding book Improving Performance:
- “With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual.” - Amazon.com
Our continued utilization of a holistic view of the variables that impact performance and continued application and refinement of the modeling techniques and improvement methodologies are hallmarks of PDL’s Enterprise Alignment practice.
Organization IQ
"Organization I.Q." is a measurement and management system that helps companies
achieve and sustain desired organization results. The Organization I.Q. acts as a cockpit for organizational decision-makers; providing them with timely and accurate information with which to plan, manage and execute performance of the value chain and the business.
PDL works with clients to develop Organization I.Q. systems for their companies by:
- Determining what organizational variables must be managed to achieve the desired
results.
- Designing an appropriate Management System.
- Designing an appropriate Measurement System that a) tracks all key dimensions of Organization performance and b) links all levels of management.
- Implementing the integrated Management and Measurement System.
Benefits of Organization I.Q. include:
- Plans and evaluation measures are aligned within the entire organization.
- Focus shifts from managing vertically (managing resources) to managing horizontally (managing value) and vertically – optimization.
- Managers are able to identify performance problems before they become critical.
- When results gaps are identified, managers can use the Organization I.Q. system to quickly and accurately determine the cause of the gaps.
- Timely, accurate, usable information allows organizations to adapt proactively.
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IT Alignment – PDL Bridge Methodology
Methodology for bridging the requirements gap between business needs and IT solutions, including definition of the business and the drivers for technology
Needs addressed include:
- Delays in getting technology solutions
- Misunderstandings between business users and technology providers over needs, requirements, and methods
- Missed opportunities to capitalize on technology innovations, becoming uncompetitive
- Money wasted on unwanted technology solutions
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Organization Design
Organizational redesign projects involve using the Results Improvement Process to analyze the entire organizational system, determine gaps in performance, and develop an organizational structure (processes, functions, roles and responsibility tables) and management system that are optimized to meet a client's Results Goals. PDL also works with new businesses to design their organizations for success from the beginning.
Benefits of our approach to Organization design include:
- Design in full consideration of the value chain and process requirements (thus also the customer requirements).
- Design driven down to key processes and jobs.
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Organization Unit Modeling
PDL will develop the systems view of your organization including your process architecture, values chains and management system. This view can be used to diagnose problems and bring new insights to your management for how to resolve those problems and manage performance. For organizations with distributed operations such as multiple retail centers or manufacturing sites, these models can be used to identify elements of exemplary performance that can be leveraged across the system to improve the performance of all units.
Benefits of organization Unit modeling include:
- Common view, visibility across the system and into individual performing units.
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Know Your Business
Know Your Business is an approach to management development centered on the improved capture and
active transfer of business specific knowledge.
Most management development programs today are based on generic business management skills or competencies because of the difficulties associated with capturing and transferring knowledge that is unique to individual businesses.
The Know Your Business approach is a business tool that creates a real competitive advantage by tailoring management and leadership development to current management business philosophy - one size does not fit all. PDL provides an effective and efficient approach to the capture of business specific knowledge.
With the ability to transfer business specific knowledge comes the opportunity to engage new & existing managers using active learning techniques such as case studies and scenario building that makes the
Know Your Business approach relevant and challenging to managers and value-added in the eyes of the organization.
Benefits of Know Your Business :
- Everyone in the organization has a common view of the "system" being managed.
- Managers understand how their operations impact the external customers and their internal business partners. They understand how they can add
or subtract value.
- The seasoned manager will learn how to better leverage the key variables impacting their operations. They will be better equipped to troubleshoot their operations when they detect variances to results.
- The new manager will be provided with a model to quickly learn and orient themselves to their new operations. They will quickly learn and understand the key variables that impact their operations and people.
- Managers know the key variables that must be managed and that impact:
• The Company
• The Department
• Their Operations
• Their Job
• The Customer
- The organization will:
• Develop a pipeline of candidates
• Develop a core curriculum that becomes the basis for all development efforts that can be easily incorporated into current management development efforts
• Develop a career path for key management positions
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Situation Analysis
The purpose of a situation analysis is to determine the cause of the gap in
results and specify what must be done to close the gap. The analysis may identify a gap in
results at the Organization, Process, Department or Individual Performer
level.
Benefits of Situation Analysis:
- Causes of performance problems are identified - not just the symptoms.
- Clients receive prioritized recommendations and an associated implementation plan.
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Future State Design
Creation of strategy, capability requirements, business process architecture and agile organization design to succeed in the future
Needs addressed include:
- Lack of strategy for the future
- Lack of alignment between strategy and organization components (capabilities, processes, resources, etc.)
- Lack of alignment between strategic IT capabilities and strategy
- Lack of agility to adjust to turbulent business environment, competition
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