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Process Management
PRODUCTS & SERVICES > Process Management |
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Process Management
PRODUCTS & SERVICES > Process Management |
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Our Services PDL continues to evolve the next generation of its process Improvement and management methodology, which we bring to our clients through our workshops and our consulting services. Workshops - The Process Design and Management Workshop focuses on the Process level and presents our robust, practical and proven methodology for the analysis, design and management of business processes. Consulting - PDL can provide consulting services for the following:
PDL’s process improvement, design and management roots go back to Geary Rummler’s pioneering process work for Motorola and GTE in the early 1980’s. With the publication of Improving Performance – How to Manage the White Space on the Organization Chart, in 1990, the Rummler-Brache process improvement and design methodology became the standard for such organizations as Hewlett-Packard, Motorola, Chevron, ABB and DuPont. With the formation of Performance Design Lab in 1999, Geary Rummler and his partners have endeavored to take the methodology to another level with a particular focus on process management and the linkages to value chain and enterprise management, Business Process Architecture, and IT alignment. Over the past 20 years, PDL partners have been involved in the improvement of hundreds of critical processes for dozens of Fortune 500 companies. Geary Rummler is currently the chair of Brainstorm’s Organizational Alignment & Performance Symposium Series, working to bridge the alignment gap between IT and business. Process Improvement and Management Today More and more, the mantle of Process Improvement has shifted to the IT function due to the automation of many of the organization’s processes. IT organizations are struggling with moving from their traditional project approach to a more process based approach – one that will lead to more successful and aligned IT solutions. Our Methodology PDL’s improvement methodology spans the four phases of a project – definition, analysis, design and implementation - and the five dimensions of design - process, information technology, process management , change management and project management and had built in the key differentiators that Dr. Geary Rummler and his partners have learned in over 40 years of improving processes.
Contact us to learn more about what our Process Improvement and Management Practice can do for you. Process Analysis and Design / Redesign Process improvement methodology spanning 4 phases (Definition, Analysis, Redesign and Implementation) and five dimensions of design (Process, Information Technology, Process Management, Change Management and Project Management):
Needs addressed include:
Process Implementation Planning and Support Support for getting new or redesigned processes successfully institutionalized:
Needs addressed include:
Expert advice and real-time instruction in process improvement methodology, tools and techniques for process improvement teams, help in integrating different improvement approaches into a coherent methodology:
Needs addressed include:
Value Chain/Value Stream Analysis and Design/Redesign PDL’s time-tested improvement methodology applied at the value chain (mega-process) level:
Needs addressed include:
Business Process Architecture Definition Methodology for identifying and aligning an organization’s key business processes against business requirements and to determine how to organize and implement formal process management. This service is a precursor to Process Management System Design :
Needs addressed include:
Process Management System Design Given a defined business process architecture, this service is to design and implement a formal governance infrastructure for key processes that is integrated with the organization’s existing management system. This service focuses on the process level, but is often a sub-set of Org IQ service:
Needs addressed include:
Process Managed Organization (PMO) Journey Assistance in helping management design an effective journey to becoming a process-managed organization. Typically includes most of the Process Services listed above:
Needs addressed include:
Puts traditional six sigma approach into “organization as a system” approach and focuses on projects that contribute to strategic intent or competitive advantage. Includes design of management system:
Needs addressed include:
Assist IT management to redesign IT department for better alignment with business and more effective product and service delivery:
Needs addressed include:
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