We use models to understand, design and improve organizations. These are some of the major concepts and models we employ to bring clarity and complete solutions to large, complex organizational problems:
Our approach to performance improvement is based on looking at an organization through a system lens. An organization is a complex system of individuals, jobs, processes, functions, and management. Results are achieved according to how well these interdependent components are aligned and working toward clearly specified results. To address any performance issue or gap, it must be understood in the overarching system’s context: the Anatomy of Performance (AOP). Learn more.
The Value Creation Hierarchy (VCH) depicts any organization as a hierarchy of levels, with each level providing a more detailed view of the work that must be accomplished to create and deliver valued products or services to customers and other stakeholders. At the top of the VCH is the entire business model that shows the organization existing in its ever-changing environment of markets, resource providers, competitors and other influences. At the bottom of the VCH are the resources required to do the work. In the middle are the complex sub-systems of work processes that link the business model to the resources needed to achieve the aims of the business. Understanding of any organization’s underlying VCH is critical to diagnosing, prescribing and implementing solutions at the right levels. Learn more.
To understand or improve a business process, the process context is just as important as the process itself. Surrounding every process is a set of variables – which include inputs, the management system, upstream and downstream processes and supporting technologies—that have to be appropriately aligned and available, but often are not. The Effective Process Framework (EPF) is an excellent model for identifying, diagnosing and improving as necessary all the variables both inside and outside the process that need to be addressed to make a process work as designed. Learn more.
Every performer in every organization exists within a complex environment that influences the likelihood that performance will produce the desired results. The Human Performance System (HPS) is a diagnostic and design tool that we use to improve performance at the individual or team level, with solutions that stick because we uncover the root causes of obstacles to performance and remove them permanently. Learn more.