The Effective Process Framework

The Effective Process Framework (EPF) provides a process designer with the lens for examining and addressing all of the factors that can affect performance of a given process. The EPF is a systems approach to process redesign because it places every process in its appropriate context.  Instead of focusing only the process itself, the EPF challenges the process designer to determine all of the potential causes of poor process performance including ones well outside the process itself.

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Process Performance VariablesDescription
1Desired Process Outputs/ResultsRequirements for process outputs/results must be (1) linked to organization and customer requirements; (2) clear; (3) communicated to all parties designing, improving, performing or managing the process.
2Process DesignThe process must be designed to meet output requirements. Common process design deficiencies include: Batch processing vs. continuous flow, serial vs. parallel flow, unnecessary or redundant (non-value-adding) steps, bottlenecks,etc.
3Underlying ModelsThe underlying models governing a process must be appropriate to the process results and business purpose. Examples of underlying models include: Required staffing levels for a call center, store or restaurant, inventory replenishment levels for a manufacturing organization, cost models for product development
4ResourcesResources (e.g., people, equipment, materials, facilities) necessary to perform the process must be available, in working order, appropriate to the tasks to be performed
5Inputs/TriggersInputs/triggers which start the process must meet standards. Standards can include timeliness, quantity, availability, cost, etc. Processes can be triggered by events (a customer order, an inquiry) or an established standard (process is performed on the first day of each month). Poor process outputs may be traceable to either problems with the quality of inputs or the triggering event.
6Jobs/RolesThe hierarchy of jobs related to the process must be aligned to its requirements. The performer must be provided with the tools, resources, technology, training and coaching to perform effectively.
7TechnologyTechnology is properly aligned and executing in support of the process.
8Process Performance Management SystemThe process management system must be in place and supporting the process. There is a hierarchy of Performance Planned and Performance Managed at each level (enterprise, value creation system, process, function, job) that has to be aligned to each other to ensure performance.

The EPS can help you if:

  1. Process designers have difficulty moving from analysis to redesign.
  2. There is ineffective understanding of process performance.
  3. Process redesign efforts are spotty or ineffective.