RPM spans the seven phases of a project – Align, Analyze, Design, Commit, Build, Enable and Adopt – and the five dimensions of design – Process Design, Performer: Human Design, Performer: Information Technology Design, Process Management Design, and Change Management Design – and has built in the critical success factors that Dr. Geary Rummler and his partners have learned in over 40 years of improving processes.
Needs addressed include:
- Gaps between required performance and process results
- Slow, bureaucratic processes
- Silos between organizational functions
- No well-designed processes
- No mechanisms in place to launch new capabilities or products
- Waste in the way work is performed
