The IT-Business Gap: Another Root Cause

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BPTrends – September 2007

Written By: Geary Rummler, Alan Ramias

In our last two columns, we ranted at length about the all too prevalent scenario of IT projects that have failed spectacularly, costing the companies that funded them millions of dollars (in some cases, hundreds of millions) with no usable outcomes. We also pointed out that one major cause of this phenomenon is the tendency to drive IT projects from a functional silo approach. In this column we add another cause we think is behind this dismal history.

The following are quotes from individuals in different companies that suffered large-scale IT project disasters:

  • “Darryl is my right-hand man. I never make a decision without him.”
  • “I think this happened because the CIO told us everything was okay, until it was too late.”
  • “When we looked at what they built, it had none of the characteristics we had asked for. They had no explanation – take it or leave it. Arrogant little buggers, aren’t they?”

Related Links

This article is Part 3 of a 3-part series about IT. For the other parts:  Part 1, Part 2.

For a presentation on the IT-Business Gap, click here.

For information about our consulting services to help organizations better bridge the IT-Business gap, click here.

For information about our consulting services to help organizations with IT Department transformation, click here.