Performance Design Lab

Workshop	Description	Who should Attend	How to Register
Organization as Systems	The workshop is designed to provide participants a set of concepts and tools for effectively defining the business architecture level of an enterprise architecture, starting with an external view of the market and environmental requirements and linking those requirements layer by layer down through the organization’s Business Process Architecture (BPA) to the IT and HR enablers. Participants are given an opportunity to apply the tools and templates to case examples and their own organizations. 1 Day	Business Architects, Process Improvers, Performance Consultants	This course is periodically offered publicly. To register your interest and find out about availability, click here. This course is also available as an in-house workshop. To inquire click here.
Process for Managers	This workshop is designed to provide managers with an understanding of the role and power of processes in delivering organization performance as well as a set of tools and templates which their organization can use to begin to design, manage and improve processes. Managers will learn how and why processes fail and the critical success factors for any process improvement project. 1 or 2 day versions available	Managers at all levels in the organization	This course is offered as an in-house workshop to management teams. To inquire click here.
Process Thinking	This workshop is designed to orient employees to the concept of process and specifically to the application of process to their organization. Employees will learn: “How you add value to the organization” Why do I/we care about processes? What is a Process? What is not a process? What processes do I participate in? What value do I add? My responsibility to process: My contribution to process: Process Design & Improvement, Improvement tools Process Measurement at the task, job, process level 1 or 2 day versions available	All employees of organizations that are engaged in improving or managing processes.	This course is offered as an in-house workshop. To inquire click here.
Process Mapping and Documentation	This course is designed to present practitioners with the basic tools and techniques for documenting processes with ample opportunity to apply practice through case studies. This course will present: an organizing architecture for creating, presenting and maintaining a library of business process models tools and instructions for documenting business processes - obtaining process information, formatting and depicting processes in the form of process maps and other supporting documents tools and instructions for creating some high-level systems views of an organization a model for a process documentation management program the basis of a Process Documentation Standard 1 or 2 day versions available	Process Improvement Process Improvement Practitioners, Business Analysts,	This course is offered as an in-house workshop. To inquire click here.
Process Design and Management	This workshop presents PDL’s robust methodology for analyzing, designing and implementing work processes that align with business needs and the management processes required to ensure continuous alignment. The workshop is taught by professionals who have conducted hundreds of successful process improvement projects. In addition to the very practical methodology steps and tools, this course also presents the major concepts and theories that underlie PDL process improvement methodology. With an understanding of these basic concepts, the participants will be able to effectively tailor the steps and tools to for any given process situation. Hands-on practice is provided through use of an elaborate case that walks participants through the critical phases of the project. A 3.5 day course	Performance Consultants, Process Improvement Practitioners, Business Analysts,	This course is offered publicly. Register now. This course is also offered as an in-house workshop. To inquire click here.
Serious Performance Consulting	This workshop is based on Dr. Geary Rummler’s 35 years of experience as a performance consultant to Fortune 500 companies. The course provides a comprehensive framework for understanding the variables that impact performance and organizational results, and a huge set of tools and design templates for finding and addressing results improvement opportunities. Available as a 2 or 3 day workshop	Performance Consultants from: Human Resources Quality Training & Development Organization Development/Effectiveness Business Process Improvement Performance Consulting/Internal Consulting Systems Analysis/Information Technology	This course is periodically offered publicly. To register your interest and find out about availability, click here. This course is also offered as an in-house workshop. To inquire click here.
Serious Performance Analysis	This workshop offers an opportunity for participants to practice serious performance analysis and apply it to their real-world problems/opportunities as well as a case studiy, with coaching by Geary Rummler and other PDL consultants. Prerequisite: Serious Performance Consulting A 3-day Workshop/Clinic.	Performance Consultants from: Human Resources Quality Training & Development Organization Development/Effectiveness Business Process Improvement Performance Consulting/Internal Consulting Systems Analysis/Information Technology	This course is offered as an in-house workshop. To inquire click here.
Designing Human Performance	This workshop presents the Human Performance System model which depicts the finite set of variables that determine how effectively or ineffectively anyone will perform on the job. Participants are presented with a robust set of tools that will enable them to analyze current work/procedures and design changes in a way that greatly improves the odds that the new work procedures will be implemented and achieve the desired results. Available as a 2 or 3 day workshop	Those in IT who need to design and implement process changes	This course is offered as an in-house workshop. To inquire click here.
Value Chain for Managers	This workshop is designed to provide management with an understanding of the role and power of the Value Chain and processes in delivering organization performance. This course presents what is really required to manage both the horizontal (value producing processes) and the vertical (resources) organization. Management Teams are provided the opportunity to model and analyze their own vertical/horizontal organization and create a rational plan for becoming a process-managed organization. 1- 2 day versions available	Management, Business Architects	This course is offered as an in-house workshop. To inquire click here.
Design of Process Management Systems	This workshop presents PDL’s methodology and toolset for designing the planning, measurement, review and management system for processes. Participants will practice the application of the steps and tools through a case study. 1- 2 day versions available	Business Architects, Process Improvers, Performance Consultants	This course is offered as an in-house workshop. To inquire click here.